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Geographic Profile Contact Buyback Contact/Info Links to Documentation, Imagery, and Background on the Problem Links
for Supplies and Protecting Prints First, some preliminary
business... A Link to my own Photographic Imagery Services Company Website
I would suggest that if anyone takes issue with PPA's (Professional Photographers of America) unqualified endorsement of the EPSON 1270 for use by photographic professionals , that you e-mail Jack Reznicki (in his capacity as a PPA officer) directly. You may do so simply, by clicking on the following link:
EPSON USA is offering a full refund/buyback for the 870/875DC/1270 printers. This refund includes both the printers themselves and consumables (whether expended or not). Owners who do not currently wish to part with their printer can use this option to get themselves into a queue that will give them a one-year grace period on buyback. Lastly, for those only interested in getting EPSON to only buyback the Premium Glossy Photo Paper, that too, is an option. Update! EPSON USA has reportedly returned ONE of the two key buyback policy provisions: 1)
The one year grace period on buyback is back, although I hear that
may be only temporary.. 2)
Compensation for expended consumables will no longer be offered. Refunds
will only be offered for unexpended consumable and images that have
actually shifted.... These changes affect ONLY those who have NOT received a personal buyback offer from EPSON USA Customer Service as of yet (i.e. gotten your name or printer serial number into their database, etc.). If you are already
in EPSON's database, or have received a one year buyback offer grace
period from EPSON via phone or e-mail, this change DOES NOT affect
you.. To be part
of the EPSON USA buyback, simply e-mail EPSON USA Customer Service
at or call them direct at (562)276-1311. EPSON USA Staff has also reportedly told consumers there WILL BE NO complete fix for the problem in this generation of photo printers. For individuals who feel this response is insufficient compensation for their losses or costs, e-mail me, and I will refer you directly to the Attorney preparing the class-action suit (participation in said litigation will be at no monetary cost to you). I wish I could be of more help.. Should you have any problems in getting the provisions of the buyback as noted above, ask to speak with Beryl Ito, Kathy Grubich, or Sharon Baker in EPSON Customer Service. For EPSON UK buybacks contact: Peter Butler
at EPSON UK For international buyback info excluding EPSON UK and EPSON USA (i.e. EPSON Canada. EPSON Europe, EPSON Australia, EPSON New Zealand, or elsewhere outside the US), or if you have further problems with getting your buyback properly handled, and cannot obtain full satisfaction from EPSON USA, e-mail us at: and I will forward your e-mail directly to the correct party at EPSON... They have been getting back to people generally w/in 48 hours (business week)...
I have personally
referred well over 500 individuals (which moved from an inital average
of approximately 5-6 consumers daily to a daily total of 100 a day as
I write this) to my contacts at EPSON USA, whom have either, chosen
to accept a buyback of their x7x printer and/or the associated consumables,
or to accept EPSON's offer of a one-year grace period. If we estimate
an average buyback cost of only $500/instance (a low-ball estimate),
EPSON USA has avoided potential liability for over $250,000 in potential
class-action liability, through their hard work and my referrals.
Neither e-mail
addresses, nor names, sent to us, will be used for any other purpose
or transferred/sold to any third parties.
We are quite interested in producing a geographic profile, to be posted here, of users/owners of the 1270/870/875DC who have experienced the orange-shift/fading phenomenon. If you are one of those, and have no objection to being included in said profile, please e-mail us (include your geographic location and how long the minimum estimated period before visibly noticing the orange-shift is) at: Names and e-mail
addresses will be withheld from the list upon request.
Now, for the links
themselves..
CNN.com Coverage of the EPSON orange-shift woes Coverage of the Orange Shift in PC World Magazine "Lost in the Ozone: Epson Photos Fade" Noted graphics guru Bruce Fraser's Open Letter to Seiko-EPSON in MacWeek EPSON USA's Official Response to Bruce Fraser's open letter BYTE Reports on EPSON's withdrawal of the Premium Glossy Photo Paper BYTE seemingly gets it wrong in "Epson Ink Fades Too Fast On Some Paper" "Lost in the Ozone: Epson Photos Fade", PC World Magazine's piece referencing the EPSON printer woes A piece in the New Zealand Herald Daily Newspaper on the Orange Shift EPSON New Zealand's Editorial Letter in response to the New Zealand Herald Piece Bill Machrone's tepid PC Magazine piece on Inkjets and Lightfastness A new side-by-side comparison of prints demonstrating a real-world example of the shift Another new real world Orange Shift-Test site, this one by Ed Fortmiller Steve's Digicams takes note of the orange-shift Jimmy Traylor's new "Test Center" oriented x7x ink fade test site
The Online version of Digital Camera Magazine has added a short piece taking note of the orange-shift reports. Nai-Chi Lee's Sample Images comparing EPSON inkjet output to ALPS MD 500 dye-sub output An extremely obvious example of the Orange-Shift (As a Triumph enthusiast and Spitfire owner, I gotta love this example, but I know the TR6 was never produced in a shade of red that orange...) Mark Gibbs' Network World Piece, "Vendors in Denial: Prints at 11" Referencing the Orange-Shift Issue PC Magazine UK, "Second Looks", article referencing reports of the Orange-Shift Phil Askey's Digital Photography Review Site:a good source of general digital photo info, and has some associated fora (plural of "forum") for discussion of various topics including EPSON printer First Known online Examples of the Orange-Shift (images by Bob Meyer) An article on the orange-shift at CreativePro.com A MacWEEK article on the Orange Shift A review of the 1270, referencing the Orange Shift, also at CreativePro.com Wilhelm Research on the 1270/870/875DC Issue An image of an EPSON 870 Sample Print Suffering from the shift on the 1/2 exposed to ambient air.. Copy of EPSON UK's 1270 Page as of 23 August Copy of EPSON UK's 870 Page as of 23 August Copy of EPSON UK's 875DC Page as of 23 August Copy of EPSON UK's Lightfastness Page as of 23 August Copy of EPSON USA's Printer Products page as of 18 July Copy of EPSON's USA's 870 Page as of 18 July Copy of EPSON's USA's 1270 Page as of 18 July Copy of EPSON's USA's Lightfastness Page as of 18 July Buy.Com's 1270 page trumpeting the "long-lasting" prints The MacWorld Article on EPSON's "long-lasting" inks A Primer on Ozone as a pollutant: In Adobe Acrobat Format; from the Southern Oxidants Study The Southern Oxidants Study Homepage Current Daily Ozone Maps for the USA: as prepared by the Environmental Protection Agency (EPA) Archived Daily Ozone Maps for the USA: as prepared by the EPA AIRNOW:The EPA's Realtime Air Pollution Data Site EPA's Region 1 (Northeastern US) Daily Ozone Forecast Maps HYSPLIT4 Ozone Predictions in Tabular and Map format for the Eastern USA: Provided by the National Oceanographic and Atmospheric Administration (NOAA) The HYSPLIT4 HomePage: at NOAA's Air Resources Laboratory The North American Research Strategy for Tropospheric Ozone (NARSTO) Home Page : A Public/Private Initiative for Coordination of Research and Policies for dealing with Tropospheric Air Pollution, particularly Ozone The
United States EPA's NARSTO Homepage An Official US Environmental Protection Agency exposition on ozone in the home or workplace and ozone generators sold as air cleaners - also a good primer on what kind of device to get if you want to make your own ozone-rich print "torture chamber", along with why you should reduce indoor ozone levels generally UC Irvine press release on a study of Ozone/Ocean chemistry Dr Finlayson-Pitts own academic/research website on Ozone and Coastal Chemistry A great piece on the chemistry involved in the fading of blue and cyan dyes..It is from 1985 by James R. Druzik on the problems related to Ozone and fading/materials degradation; summarizing the state of knowledge on Ozone induced material damage (including mention of ozone induced blue/cyan dye fading being a recognized industry issue as far back as 1955! - see the Savin and Walker study) The Luminous Landscape website review of the EPSON 2000P The EPSON-Inkjet Mailing List Archive: one source of discussion/debate on the orange shift comp.periphs.printers Newsgroup: more discussion/debate of the orange shift Professional
Photographers of America (PPA)
Where
to File Complaints
To Complain about PPA's endorsement of the 1270 for professional photographer usage United States Federal Trade Commission's Complaint Form: for owners of 870's/1270's/875DC's Complaint Form at the Consumer Broadcast Group Contact Info for the National Consumer League Better Business Bureau Complaint Form On-Line Listing of National Consumer Organizations Information
on Successfully pursuing claims for defective / misrepresented products
(under US law)
Supplies, Suppliers, and Info for InkJets and protecting Prints
99th.com: Who have announced a workaround to the chipped ink cartridges in the x7x printers. SureGuard:makers of Mc Donald's 900 Series Photo Lacquer which some users are using to protect their prints Krylon:makers of Krylon Workable Fixatif which some users are using to protect their prints Gepe:another manufacturer of fine photographic products that produces inket fixatif sprays PrintFile: makers of Print and Negative protection sleeves ClearFile: makers of Print and Negative protection sleeves Light Impressions: Not Cheap, but a great comprehensive source of Archival Art/Photgraphic supplies and protection supplies InkJetMall:Home of Jon Cone, an acknowledged expert on InkJet printing. A great site for info on Inkjet printing, custom pritner profiles, and the home of Jon Cone's Piezography Black & White printing solution for InkJet printers. InkJetArt:A good source of Information on and a host of Supplies for InkJet Printers PhotoInkJet.Com: Another source of Inks, Media, Supplies, and information for owners of inkjet printers B&H Photo Video: my preferred MailOrder and wide variety source for general photographic supplies Pro-Set:My favorite local New Jersey source for general photographic supplies. They have EPSON 2000P papers in stock. Ilford:Producer of one glossy inkjet media that has reportedly shown little or no signs of the dreaded orange-shift. More info on my "Full-Info" page. Kodak:Producer of one glossy inkjet media that has reportedly shown little or no signs of the dreaded orange-shift. More info on my "Full-Info" page. Luminos:Producer of one glossy inkjet media that has reportedly shown little or no signs of the dreaded orange-shift. More info on my "Full-Info" page. Red
River Paper: Producer
of one glossy inkjet media that has reportedly shown little or no signs
of the dreaded orange-shift. More info on my "Full-Info"
page. Geographic Profile Contact Buyback Contact/Info Links to Documentation, Imagery, and Background on the Problem
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